NTT DATA unveils new AMS contract evaluation service

Application Management Services (AMS) are a key source of value for companies today. Monitoring and adequately evaluating them can make all the difference when it comes to optimizing internal processes, as they both save time and reduce costs. Aware of this reality, at NTT DATA we have developed a service to streamline application management: AMS Advisor. This new service evaluates our clients’ maturity level and potential for improvement with regard to Application Management Services.

Using a specific NTT DATA methodology developed in-house, AMS Advisor is capable of thoroughly analyzing a company’s AMS contracts. First, the client is asked to fill out various evaluation forms, receiving assistance from our experts while doing so. Based on the answers they provide, a series of key maturity indicators covering multiple dimensions will be calculated. Finally, these indicators will be compared to similar services that NTT DATA provides to other clients. By doing so, AMS Advisor offers companies a dashboard with an overview of analyzed contract in just two weeks.

What does the service evaluate?

The self-evaluation forms contain approximately 200 strategic questions that clients must answer. They cover multiple spheres, including quality strategy, customer relations, agility, QA, automation and continuous improvement. AMS Advisor compares all of these aspects with current standards and best practices in the industry, producing an objective and comprehensive evaluation that can be used as a starting point for developing an improvement plan to drive maturity and lead the company toward AMS excellence.

Companies that may be interested in AMS Advisor include those that would like to create a continuous improvement plan or be capable of evaluating their progress over time, those that need to digitize the AMS services supporting their business, and organizations looking to industrialize their AMS contracts or standardize the provision of services.

NTT DATA: a leader in business consulting and digital transformations

AMS Advisor is an initiative from NTT DATA, a multinational corporation with more than 20 years of documented experience in the digital transformation sector. We offer IT application consulting and maintenance services, as well as business solutions and outsourcing. Moreover, our 21,000 employees and broad range of software options make us your best option for an IT partner in terms of capacity for completing long-term projects, efficiency, and effectiveness, regardless of your sector of activity.